Terms and conditions.
Bogo.co.uk is operated by Miller & Mason Limited (HK).
Terms If You Have Purchased And Not Rented.
By purchasing from Bogo.co.uk you agree to the following terms and conditions. The terms are based on the standard UK distance selling regulations:
1. Within 14 days of delivery you are entitled to cancel your order. You are responsible for returning your order. You must notify us within 14 days of delivery if you wish to cancel. If there is any damage to the product or wear beyond a normal trial of the product as you would do in a shop then the refund will be reduced to cover the loss in value.
2. Within 30 days of delivery you are entitled to a refund if there is a manufacturing fault on delivery or a fault develops within 30 days. This does not cover damage caused by the user. If there is any additional damage to the product caused by the user or excessive wear beyond a normal use of the product then the refund will be reduced to cover the loss in value.
3. After 30 days you are entitled to a free repair only if a manufacturing fault develops. After 30 days you are not entitled to a refund. This does not include damage caused by the user or for items that would not usually be covered by a warranty such as a flat tyre or worn brake pads.
4. You should not store your mobility scooter outdoors or it may damage it. Damage caused by storing your scooter outdoors will not be covered by the warranty.
5. You must charge your battery for 5 hours or until full at least twice a week. If you do not do this the battery may break and this would not be covered by the warranty.
6. If there is courier damage on delivery you must notify us within 3 days of delivery or else it will be assumed damage has happened after delivery.
7. You must notify us if you do not receive your order within 7 days of receiving your dispatch confirmation email.
8. We are not liable for any consequential damage or injury to yourself or a 3rd party. The products are used at your own risk and we highly recommend that you take out mobility scooter insurance to cover yourself against theft, breakdown, personal injury or 3rd party injury. Mobility scooter insurance is easy to obtain online and is not expensive so is highly recommended.
Terms If You Have Rented.
1. Rentals are charged weekly at the start of each 7 day period. If you think you will not be able to pay you must get in touch so we can find a solution. If your payment details change you must update your details by clicking the link in the information menu on the site.
2. You agree to pay the rental fee on time. If you can no longer afford the rental please contact us immediately. If the rent is not paid within 30 days of being due and the product is not returned you will become liable for the full price of the product as shown in the buy section of the site.
3. The rental deposit will be refunded within 14 days of the product being returned back.
4. If there is any damage to the product beyond normal wear and tear you will be responsible for the repair fee which will be taken from the deposit. If the deposit does not cover the repair cost then you will be asked to pay the difference.
5. If your product is stolen you must make a police report and send us a copy of the report and incident number so we can verify it. You will still be responsible for the weekly payments and a replacement will only be provided once the police report has been received.
6. We are not liable for any consequential damage or injury to yourself or a 3rd party. The products are used at your own risk.
7. Rental fees are non-refundable under any circumstances.
8. You must tell us as soon as possible if you change your contact details.
9. You shall hire the scooter for the hire period selected when placing your order unless we end the agreement early in accordance with these Terms and Conditions or you cancel the agreement in accordance with its terms.
10. You have a right to end the rental on one months notice after 18 months' from the start of the rental.
11. At the end of the rental period you agree to return the scooter and we will make arrangements to collect from you. You must make available for collection during normal working hours.
12. You shall store the Equipment in a dry, secure location at the address you have entered when placing the order and ensure that any security devices are active when not in use. You must inform us if you are to keep the Equipment at any place other than your address recorded above and we may instruct you not to store it in this place if we feel it is not safe. If you disregard this you will be in breach of this agreement.
13. You must charge your battery for 5 hours or until full at least twice a week. If you do not do this the battery may break and you would be responsible for the cost of replacing.
14. Within 14 days of delivery you are entitled to cancel your rental. You must notify us within 14 days of delivery if you wish to cancel. If there is any damage to the product or wear beyond a normal trial of the product as you would do in a shop then the refund will be reduced to cover the loss in value and for the use.
15. Within 30 days of delivery you are entitled to cancel your rental if there is a manufacturing fault on delivery or a fault develops within 30 days. This does not cover damage caused by the user. If there is any additional damage to the product caused by the user or excessive wear beyond a normal use of the product then you will need cover the loss in value.
16. You agree to hire the Equipment not to buy it. It will not become yours. You agree not to sell, underlet or dispose of the Equipment, nor allow it to be seized in satisfaction of your debts or for any other legal process. If you do any of these things, you agree to pay to us the full amount of any losses, costs, claims, damage and expenses resulting directly or indirectly from your breach.
17. We may terminate this agreement by giving you written notice in the form required by law if you fail to make any Rental payment; you commit any other breach of this agreement; you provide us with incorrect or false information.
18. You may end the agreement without further charges at any time if you can show that because of a deterioration in your health, you can no longer safely operate the Equipment. We may require reasonable confirmation of this which may include a doctor’s letter or certificate.
